Engineering Lifelong Customer Success
The Four Pillars of SuiteSuccess®
A Transformative Customer Engagement Methodology.
SuiteSuccess is the culmination of a multi-year transformation effort to combine the NetSuite unified suite, 20 years of industry leading practices, a new customer engagement model, and business optimization methods into a unified, industry cloud solution.
SuiteSuccess is engineered to solve unique industry challenges that historically have limited a company’s ability to grow, scale, and adapt to change. Most ERP vendors have tried to solve the industry solution problem with templates, rapid implementation methodologies, and custom code.
NetSuite took a holistic approach to the problem and productized domain knowledge, leading practices, KPIs, and an agile approach to product adoption. The benefits of this are a faster time to value, increased business efficiency, flexibility, and greater customer success.
Source: SL Associated Study, Cloud-Based Business Solutions Suite Delivers Key Performance Improvements